Industrial Engineer - WMS experience only

The Industrial Engineer supports operations to optimize operational performance to achieve desired financial and service results including project management, implementation, Training, go live support and technical support. Must ensure excellent customer relations, as well as engage in high-priority interactions with clients. Additionally, expand and apply standard methodologies, including configure Work Flows for the customers and their businesses. Also, responsible for ensuring a smooth, effective operation of multiple concurrent projects across a diverse client base. This position is fully remote

Requirements

• Work with Customers developing operation Work Flows for the customers and their businesses
• Develop detailed communication plans and execution to clients to ensure timely status reports and clear communication
• Work within the company to ensure that all operational functions are aligned with company objectives and client needs
• Prioritize professional service projects by value-add, ROI potential, and impact on technical resources.
• Ensure tight management, customer communications, and expectation setting for customer deployments

• Assures customer SLA’s and other service requirements are achieved
• Provide client support during “Go-Live” of each project, evaluate results, and create “lessons learned”
• Perform various tests on process with help of test cas