Seasonal Customer Experience Representative

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

Role and Responsibilities:

Please note that this is a seasonal position, beginning in October 2026 and expected to continue through early January 2027.

As the Seasonal Jenni Kayne Customer Service Representative, your primary responsibilities include the following:

• Communicate effectively with customers through Gladly, across all channels (phone, live chat, SMS and email) to determine their needs in accordance with CX policies and procedures
• Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc. with accuracy
• Maximize sales by clienteling, assisting customers in styling consultations, and providing empathetic and friendly customer service.
• Encourage customers to sign up for Jenni Kayne Rew