Client Success Manager

Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. Ideal candidate would be located in or around Kansas or New York and have the ability to cover that territory.

Essential Tasks

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Deeper level of understanding of our 3rd party relationships and opportunities & positioning

• Visit clients on campus

• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate

• Apply sound judgment a