Cloud Operations Administrator III

The Cloud Operations Administrator III is responsible for supporting and managing the day-to-day operations of customer-hosted cloud environments. This role contributes to efficiency and optimization initiatives, mentors junior team members, and serves as an escalation point for cross-functional teams. The Cloud Operations Specialist III performs advanced tasks within the Jenzabar One ecosystem, including troubleshooting complex customer-reported issues and configuring cloud-hosted systems. Success in this role requires deep technical expertise, advanced knowledge across multiple technologies, and consistent application of industry best practices.

This is a 2nd shift EST working hours position.

Key Responsibilities

• Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams
• Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
• Participate in cross-functional collaboration with other business units to assist hosted customers
• Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues
• Help drive process improvement for business processes within Cloud Services, automation of tasks, etc.
• Provide excellent customer support for clou