Technical Support Specialist I

Jenzabar is looking for a highly motivated Technical Support Specialist I to join our fast‑paced, customer‑focused Support organization. This role provides technical troubleshooting, functional guidance, and high‑quality customer service to institutions using Jenzabar products. The right candidate thrives in an environment where priorities shift quickly; problems require curiosity and persistence, and customer empathy is non-negotiable. 

Core Responsibilities

• Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues

• Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows

• Prioritize multiple cases at once, balancing urgency, impact, and customer expectations 

• Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams

• Document findings, steps, and solutions concisely for customers and our internal knowledge base

• Act as a liaison between Support and Product Development, escalating with complete and accurate context

• Continuously increase your product and technical expertise through training, documentation, and hands-on learning

Required Qualifications

• Experience troubleshooti