Technical Writer

The Technical Writer IV is responsible for developing and maintaining end-user documentation, including single-sourced online help, user guides, release communications, and in-product multimedia content. This role requires the ability to quickly develop a strong understanding of Jenzabar products, users, and internal documentation processes.

Writers in this role lead and support software release deliverables, participate in peer reviews, and mentor team members. They evaluate technical communication trends, including emerging AI technologies and content delivery methods, and recommend improvements to documentation, processes, and tools. The Technical Writer IV collaborates closely with technical, functional, product management, and user experience teams to deliver clear, accurate, and effective user content while ensuring project milestones and deadlines are met.

Essential Tasks

• Develop and maintain user documentation including online help, user guides, release highlights, videos, and other supporting content
• Collaborate with product managers, developers, and UX designers to create and refine user-facing content, including field labels, hints, modal text, and other interface elements
• Coordinate and contribute to software release documentation and publication activities including release communications, installation and configuration guides, help system updates, and documentation publishing