Customer Support for eVTOL (Japanese/English)

Outline of the Job

This role is responsible for leading the design, establishment, and implementation of the foundational customer support infrastructure, operational processes, and systems leading up to Entry Into Service (EIS). Once the infrastructure is established, the role will transition into overseeing day-to-day customer support operations, managing field services, and ensuring continuous service quality for both domestic and international customers.

Key Responsibility

• Lead the design and establishment of the foundational customer support infrastructure, including internal workflows for inquiries, web portals, and parts/GSE supply systems.
• Define and prepare the minimum required business processes and operational documentation for a successful Entry Into Service (EIS).
• Set up the framework for technical inquiry management and aircraft delivery processes, and provide ongoing support once established.
• Collaborate with cross-functional teams to establish training programs and prepare maintenance/operation manuals for crews and technicians.
• Provide support to answer customer queries, including technical inquiries and complaints, acting as the primary liaison for domestic and international custom