Client Relationship Manager

Company Description

InstaMed is part of J.P. Morgan’s Healthcare Payments business that supports clients across the Commercial & Investment Bank and Chase Business Bank. J.P. Morgan Healthcare Payments has integrated InstaMed solutions to deliver an end-to-end suite of payments, treasury, and banking solutions to healthcare organizations of all sizes. InstaMed powers a better healthcare payments experience and connects consumers, providers and payers for every healthcare payment transaction.

J.P. Morgan’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. Consumers, providers and payers benefit from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.

Job Description

As a Client Relationship Manager in Healthcare Payments, you are self-motivated, proactive, and results-oriented, and you thrive in an open, professional, team‑oriented environment. In this role with JPMorganChase Healthcare Payments, you will directly influence revenue retention and revenue growth. As a Client Relationship Manager, you will support some of the largest provider organizations in the United States through regular, direct customer engagement. As an individual contributor, you will guide clients with a consultative approach to help them achieve their revenue and scorecard goals.

 

Qualifications

Job responsibilities

• Support Business Development activities which contribute to the achievement of the annual revenue plan
• Demonstrate a thorough understanding of JP Morgan Healthcare Payments solutions, products and processes
• Work with Team to Identify opportunities to upsell customers additional Healthcare Payment solutions
• Represent the team in client meetings
• Help clients prioritize projects to best meet goals
• Serve as an escalation point for any service issues from client: manage the escalation activities and is meticulously organized
• Collaborate with JP Morgan Healthcare Payments Business Development, Professional Services and Customer Service in support of your customers
• Maintain accurate and timely documentation of all activities relevant to the position

Additional Information

Benefits and Perks

 

• Medical, dental and vision insurance
• Life and accident insurance
• Mental health coverage
• Disability coverage
• 401(k) savings plan with company match
• Flexible work options
• Paid time off and company holidays

 

 

• Volunteer time off
• Parental leave
• Fertility benefits
• Group legal plan
• Tuition assistance
• Employee stock purchase plan
• Discounts on banking services, electronics, travel and more.