About the Role

Better Health is looking for a Collections Agent to join our Revenue Cycle team. This role is responsible for contacting members regarding outstanding balances, inactive accounts, and equipment that has not been returned.

The ideal candidate is comfortable speaking with members by phone, handling payment conversations professionally, documenting every interaction accurately, and following established collection and return processes.

This position requires a strong attention to detail, persistence, and the ability to balance member service with revenue recovery.

Key Responsibilities

Collections & Account Resolution

• Contact members with 61+ day outstanding balances to resolve past-due accounts.

• Work assigned accounts and follow the established collections workflow.

• Contact members with inactive VR accounts, including members who have been inactive for 90+ days.

• Follow up on Never Started / Need Return accounts and determine the appropriate next step.