Application Support

We are looking for a proactive and detail-oriented Application Support (L1) to join our IT Operations team. The role is responsible for providing first-level support for business applications, troubleshooting incidents, and ensuring system availability. The candidate will work closely with L2/L3 support and development teams to resolve issues efficiently and maintain service quality. 

Key Responsibilities 

• Provide first-level support for application-related issues and service requests 

• Monitor application performance and system health (alerts, logs, dashboards) 

• Perform incident triage, analysis, and initial troubleshooting 

• Escalate complex issues to L2/L3 teams with proper documentation and logs 

• Investigate issues using SQL queries, logs, and system monitoring tools 

• Support API-related troubleshooting using tools such as Postman and Swagger 

• Validate API requests/responses and assist in integration issue resolution 

• Execute basic data validation and correction in databases when required 

• Follow standard incident management and SLA processes 

• Maintain proper documentation of issues, solutions, and known errors 

• Participate in on-call support or shift rotation if required 

Requi