Assistant Manager - Campaign Operation

Lead the day-to-day execution and quality of Campaign Operations on the Makro PRO platform by coordinating campaign delivery across Web & App, owning operational standards and documentation, acting as the first-line escalation and technical liaison with the Tech team, and supporting the Department Manager in developing the team and driving continuous process improvement.

1. Campaign Delivery & Operational Execution

• Lead and coordinate end-to-end campaign set-up across Web & App, ensuring accurate, first-time-right, on-time go-live.
• Plan and distribute daily workload across the team; safeguard pace and quality during peak campaign periods.
• Own the most complex or high-visibility campaigns personally, and step in to unblock delivery when needed.
• Act as the first-line escalation point for operational and platform issues before they reach the Department Manager.
• Partner with Commercial, Marketing, Product, Tech, Design, 3P, and other cross-functional teams to align requirements, timelines, and execution plans.

2. Operations, Quality & Documentation (SOP / Handbook / Guideline)

• Establish and maintain SOPs, operational handbooks, and set-up guidelines for campaign and content operations across Web & App.
• Standardize quality-control frameworks and checklists; run QC to ensure parity and correctness across both platforms.
• Identify rec