Client Engagement Specialist

Joseph Phelps Vineyards, one of Napa Valley's most acclaimed and iconic wineries, is seeking a Client Engagement Specialist to cultivate meaningful, long-term relationships with our clients and members while supporting direct-to-consumer sales through thoughtful, personalized engagement.

The Client Engagement Specialist cultivates meaningful, long-term relationships with Joseph Phelps Vineyards clients and members while supporting direct-to-consumer sales through gracious, personalized engagement.

Serving as a trusted and attentive point of contact, this role delivers refined, highly personalized service that reflects the standards of a luxury wine brand. The Client Engagement Specialist proactively connects with clients through phone, email, SMS, and other approved communication channels to understand preferences, anticipate needs, recommend wines and experiences, and create memorable opportunities for continued engagement with Joseph Phelps Vineyards.

This is an exciting opportunity for a relationship-driven professional who is passionate about hospitality, client engagement, and delivering elevated experiences that inspire lasting connections with the Joseph Phelps Vineyards brand.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilitie