Senior Hospitality Manager

Joseph Phelps Vineyards, an iconic luxury wine estate, is seeking a Senior Hospitality Manager to provide strategic leadership and operational oversight for our hospitality team. This role is responsible for ensuring every guest, member, and partner interaction reflects the excellence, warmth, and elevated service standards of Joseph Phelps Vineyards. Leads the team in delivering best-in-class hospitality, driving retail and experience revenue, and executing all aspects of a refined luxury guest experience. Directly manages the Estate Ambassador team, Hospitality Manager, and Supervisors, with full P&L responsibility for the Guest Center, including wine sales, non-wine sales, and experience bookings.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Under general direction, leads and directs the Hospitality Manager and Estate Ambassador team in support of daily guest experience, retail sales, and operational excellence. Oversees cash flow, expenditures, and revenues through thoughtful budget preparation, monitoring, and reporting. Develops effective staffing plans to maximize efficiency while maintaining best-in-class hospitality standards. Partners closely with the Senior Directo