Customer Service Officer

What we offer

• The opportunity to join a family-owned group with an international presence in the transport and logistics sector.

• A varied role combining customer service, administrative follow-up and operational coordination.

• A dynamic working environment where teamwork, communication and a customer-oriented approach are essential.

• The opportunity to work closely with different internal departments and contribute to customer satisfaction.

Responsibilities

Customer Service & After-Sales Support

• Handle after-sales enquiries, covering commercial, administrative and operational aspects of road transport using curtainsider trucks.

• Communicate with customers by email and telephone regarding rates and charges, loading and unloading arrangements, transport details and other enquiries.

• Provide customers with clear and accurate information and ensure their requests are handled efficiently.

• Maintain a professional and customer-oriented approach when dealing with questions, complaints and operational issues.

Complaint Management & Follow-up

• Gather all relevant information required to investigate customer complaints.

• Ensure appropriate follow-up of each