Customer Success Specialist - K-12

Location: Mexico and South America
Department: Customer Success

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

JoVE is seeking a Customer Success Specialist – K–12 to support teachers and schools in successfully integrating JoVE's video resources into science teaching and learning.

This role will focus primarily on teacher training, onboarding, engagement, and ongoing support, helping educators understand how to use JoVE effectively in their classrooms and incorporate our resources into their curriculum.

Key Responsibilities

Teacher Onboarding & Training

• Lead onboarding sessions for teachers and school staff, introducing JoVE's platform, content, and key features.
• Deliver virtual training sessions and workshops for educators.
• Proactively engage educators throughout the customer lifecycle to encourage adoption and contin