Inside Sales- Previous Customer Outreach Specialist

Inside Sales – Previous Customer Outreach Specialist

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Joyce Factory Direct is hiring a full-time Inside Sales – Previous Customer Outreach Specialist to generate repeat business and referrals through our Family & Friends program. You’ll connect with homeowners who have already purchased from Joyce, uncover their next home improvement needs, and turn those conversations into qualified in-home appointments.

This role requires a consultative sales approach and strong relationship-building skills. We’re looking for someone who can ask thoughtful questions, recognize buying opportunities, communicate value, address hesitation, and confidently ask for the appointment or referral while protecting the trust our customers have placed in Joyce.

Compensation

This position offers an hourly base rate plus commission and performance incentives.

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