Head of Fulfillment - Jumia (Full Time)
At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
- Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
- Apply with your Jumia e-mail.
The Head of Fulfilment is a pivotal leadership role responsible for directing, standardizing, and optimizing Jumia’s core warehousing operations across four key functional units: Inbound, Inventory, Outbound (Order Processing Unit), and Aftersales. Reporting directly to the Chief Supply Chain Officer, this role oversees the entire product lifecycle from initial vendor receipt and stock control to order assembly and post-delivery returns.
By leading dedicated warehouse and aftersales teams, designing operational dashboards, and implementing continuous process improvements, the Head of Fulfilment drives operational efficiency, minimizes stock loss, ensures strict SLA compliance, and optimizes unit cos
