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Posted 4h ago•Senegal
SN - Aftersales Manager - Jumia ( Full - Time )
MiddleOn-site (Senegal)Salary undisclosed
Job Description
At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
- Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
- Apply with your Jumia e-mail.
The Aftersales Manager oversees the end-to-end post-delivery customer experience and reverse logistics operations.
This role ensures that returned items, defective products, customer claims, and warranty processes are handled efficiently, transparently, and in full compliance with company standards to protect both customer trust and operational margins.
What You Will Be Doing:
- Lead and optimize reverse logistics operations, including customer returns processing, item inspection,
refurbishment, and vendor returns. - Manage customer dispute resolutions, claims evaluation, and warranty workflows in collaboration with
Customer Experience (CXP) and Commercial teams.
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