Senior Product Manager - Patient Experience

About the role:

As a Senior Product Manager, Patient Experience you can expect to ship into production at major health systems, work at the AI frontier with real clinical constraints, and operate cross-functionally with engineering, ML, clinical, design, and partner-facing teams.

What you will do:

Patient Experience

You'll own the products patients touch directly: AI-guided conversations that help people describe symptoms, understand their options, and get routed to the right care at the right urgency.

 

• Own the roadmap and end-to-end patient journey for PatientGPT, our AI-powered care navigation and triage product deployed across major health systems — from first unauthenticated visit through triage, routing, and follow-up, across web and mobile
• Define how AI-driven conversations should behave: what the product asks, how it explains itself, when it escalates, and how it earns trust from people who may be anxious, sick, or skeptical
• Partner with clinical, design, and ML teams to translate clinical safety requirements into product experiences
• Use conversation data, funnel analytics, and session-level research to find where patients get stuck, confused, or lost