Customer Success
Company Overview:
Kale’s mission is to empower people to translate their social value into economic value. With our focus on everyday creators and a content-first discovery experience, Kale is redefining social commerce. Our goal is to flip influencer marketing on its head to put power back in the hands of true customers, making brand/creator relationships genuine and trustworthy.
Key Responsibilities:
Customer Relationship Management: Build and maintain strong relationships with assigned brand accounts, serving as the main point of contact and trusted advisor. Understand their unique business goals, marketing strategies, and content needs to inform the ecosystem’s product roadmap.
Brand Onboarding: Onboard new brand accounts by delivering a top-tier first experience with Kale, ensuring full alignment around success metrics, goals, expectations. Build and execute marketing strategies for user acquisition around new brands on Kale.
Product Education: Act as a subject matter expert on the platform's features, functionalities, and updates. Train brands on how to best leverage new tools and opportunities to enhance their content strate
