IT Service Team Leader
We are Kao, listed as one of the world’s most ethical companies for the last 19 years.
Our brand portfolio spans across three sectors; Consumer Care (John Frieda, Bondi Sands, Bioré, Jergens, Curél), Professional Hair (Goldwell, Oribe, KMS Hair, Kerasilk), and Molton Brown.
Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.
About our role:
The IT Service Team Leader (known as OneDesk inside the company) provides regional leadership for IT service desk services across AEMEA, covering Service Desk, End User Computing, and Site Support. You are accountable for the quality, performance, and continuous improvement of services delivered through a managed service provider model, ensuring they are aligned with business priorities, governed effectively, and delivered consistently.
Acting as the primary link between the business and Enterprise Infrastructure Services (EIS), this role represents business needs within EIS and communicates service direction back to the business. It oversees day-to-day service desk de
