Customer Success Manager - SMB
About Karbon
Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Are you energized by managing a large portfolio of clients and finding smart, scalable ways to deliver consistent value? Do you take pride in creating frequent wins for customers, and using data and automation to work smarter across a high-volume book of business?
About the Role!
As an SMB Customer Success Manager at Karbon, you'll take ownership of a large portfolio of SMB accounts, focused on driving high annual logo retention and measurable product adoption. You'll work efficiently and strategically, using automation and data to create consistent value at scale. You'll also function as a cruci
