Communications Support/Computer Technician

SUMMARY

Provides telephone and in-person technical support to U.S. Army Medical Research Institute of Chemical Defense (MRICD) employees regarding technical aspects of assigned products.

ESSENTIAL DUTIES & RESPONSIBILITIES

·       Provides communications support including telephone installs, punch-down blocks, provisioning of analog and digital phone lines, emergency radios and Secure Voice Over IP (VoIP) telephones.

·       Submits Line of Service Request (LSR) for telephone repairs and changes.

·       Performs special projects such as network enabling KIOSK monitors, wireless, SIPR crypto infrastructure reconfiguration. Maintains and ensures operation of emergency radios.

·       Answers specific questions about installation, operation, configuration, customization, and usage of assigned products.

·       Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

·       Escalates complex problems to senior level contract support team members.

·       Uses problem management database and help desk system.

·       Diagnoses, troubleshoots, maintains, and r