IT Help Desk Technician

SUMMARY

Responsible for providing the full range of services, in both unclassified and classified environments, in the areas of network administration, networking engineering, communications, data center operations, asset management, backup and recovery and Information Assurance. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide End User Service Desk Support across three enclaves via phone, email, and chat.
• Manage Tier 1, 2, and 3 issues and requests within the JitBit/GitLab ticketing solutions.
• Perform/document daily ticket follow-ups with end users within respective ticketing system.
• Administer active directory/group policy changes, as directed.
• Provision customer, admin, and service accounts utilizing active directory.
• Resolve account username, password, and permissions problems.
• Uninstall/reinstall approved software applications to devices.
• Perform site surveys as requested by customers/management.
• Install, configure, and ready clients, Keyboard, Video, and Mouse (KVM), and monitors at customer’s requested locations.
• Provide hardware support for clients, KVMs, monitors, printers and accessories
• Manage inventory for clients, servers, monitors, and KVM’s Rogue Blue Software devices.
• Manage inventory for software programs on Rogue Blue Software networks.
• Provide support for general “how-to