Medical Support Assistant

SUMMARY

Perform the appointment process to include scheduling, rescheduling, and/or cancelling appointments as needed, including appointments for consult/referral specialty care in a Medical Treatment Facility (MTF), a civilian facility, via telephone or secure messaging.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Make clinical appointments and coordinate appointments with other direct care facilities as required. Appointments shall be made following MTF-provided appointing criteria and comply with Military Health System (MHS) access to care standards.
• Maintain appointment schedules, including after hours and secure messaging services.
• Validate eligibility through appropriate booking through Defense Eligibility Report System (DEERS). Register Patients not found in the computer system (newborns, etc.).
• Maintain accurate and up-to-date patient schedules and logs utilizing MHS Genesis system tools.
• Validate basic patient demographic information prior to booking appointment for patients and make required updates to ensure booking to proper Primary Care Manager (PCM).
• Contact patients to schedule, reschedule, and/or cancel appointments. Promote consult/referral specialty medical care -within the MTF or to civilian facilities.
• Assist in preparation of patient notices for appointment reminders, no shows, or reschedule/cancellations.
• Ensure delinquent and non-