Systems Monitoring Analyst I (Entry-Level)

SUMMARY

Responsible for contributing to operation and maintenance of an enterprise portal serving 1M users. Work closely with Information Architects, Senior Developers and Product Owners to address user needs, and with Creative Technologists to produce effective and functional solutions while maintaining design integrity across all project phases.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Continuously monitor eCRM, Salesforce, MNP, and MN3P systems to ensure optimal performance and uptime.

· Identify, document, and respond to system alerts and anomalies promptly to minimize downtime and service disruptions.

· Assist in diagnosing and resolving basic application and system issues, escalating complex problems to senior team members as necessary.

· Create and manage JIRA tickets to document identified issues, track their resolution, and ensure timely follow-up.

· Communicate authorized and unauthorized service interruptions to relevant stakeholders, ensuring clear and timely dissemination of information.

· Generate and maintain logs and reports detailing system performance, incidents, and resolutions.

· Work closely with cross-functional teams to support system maintenance, updates, and deployments.

· Adhere to organizational security policies and procedures, ensuring all activities comply with T3 security clearance requirements.

· Contribute to the formulation and maint