BPO Operations Manager
About Keen:
At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales. We're not just another legacy BPO. We're a partner in growth — and that's where you come in.
About the Role:
We're hiring a Senior Operations Manager to lead Customer Services & Experience delivery for our global clients and business operations. You won't be handed a ready-made playbook — you'll be writing it. This role is for a true builder. You'll design processes, implement systems, and shape the culture of teams that deliver world-class service and results. You'll partner directly with clients, ensure daily execution is tight, and scale operations that can flex and evolve with business needs. If you thrive in building structured environments from scratch, think critically in high-pressure situations, and know how to rally a team around big goals — we want to meet you.
What You'll Do:
- Own daily operations for our 24/7/365 Customer Experience and Customer Service teams, ensuring top-tier performance
- Lead, mentor, and grow high-performin
