BPO Operations Manager

About Keen:

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales. We're not just another legacy BPO.

We're a partner in growth — and that's where you come in.

About the Role:

We're hiring an Operations Manager – Customer Experience to take ownership of operational performance across our global Customer Experience and Customer Service environments.

This is a hands-on senior leadership role for someone who can operate strategically while staying close to the day-to-day business. You'll be responsible for strengthening operational structure, developing leaders, improving performance, and working closely with clients to ensure teams consistently deliver against expectations.

You'll have significant ownership over how our operations evolve — from processes and performance frameworks to team structure, client delivery, and continuous improvement. We're looking for someone who doesn't simply manage an existing operation, but can identify opportunities, build solutions, and bring people with them.

What You'll Do:<