Customer & Partner Support Agent

About Keen

Keen builds high-performing CX and operational teams for fast-growing tech companies in the U.S. and Canada. Our teams support complex businesses where great customer experience, strong judgment, and operational accuracy matter.

This is not a traditional call centre role. Our teams handle complex work that requires ownership, urgency, and real problem solving. The environment is fast-paced, high-volume, and performance-driven.

In return, Keen offers long-term careers, equitable compensation, and the opportunity to work with growing global brands.

About the Role

We are hiring Customer & Partner Support Agents to support global clients across customer and partner-facing operations.

In this role, you will engage directly with business partners, service professionals, and customers through inbound and outbound voice interactions. You’ll support partners with enquiries and complaints, assist with operational requests, and proactively engage service professionals to help connect them with relevant customer opportunities.

The role requires someone who is confident on the phone, comfortable working at high volume, and able to respond with a strong sense of urgency. You’ll need to manage competing priorities, follow processes accurately, and adapt quickly to changing client and operational requirements.

This is a full-time, office-based role loca