Insurance Claims Specialist
About Keen
Keen builds high-performing CX and operational teams for fast-growing tech companies in the U.S. and Europe. Our teams support complex software, insurance, and ecommerce platforms used by businesses around the world.
This is not a traditional call centre role. Our teams handle complex work that requires judgment, product knowledge, and real problem-solving. The environment is fast-paced, data-driven, and performance-oriented. We look for those who can demonstrate strong ownership and accountability in their work, effective communication, collaboration with their team, and a growth mindset.
In return, Keen offers long-term careers, equitable compensation, and the opportunity to work in the future of the customer support industry. As Tier-1 work is automated by AI, Keen teams focus on the complex work that tech companies will always need.
About the Role
We are seeking an experienced Claims Assessor / Claims Specialist to support the accurate and efficient processing of claims within an internal claims platform. The ideal candidate will be responsible for reviewing claim submissions, validating supporting documentation, assessing claims against predefined guidelines, and updating claim outcomes through approved system actions. This position offers a unique opportunity to work in a structured, high-volume back-office environment with a strong focus on quality, accuracy, and turn
