Customer Service Rep

Job Summary

This position is responsible for assigned territories and will be involved in all facets of the sales operations support and order management functions. The CSR provides outstanding customer service, support, and follow-up to ensure a positive customer experience for both internal and external customers. This position is located in the Brampton, ON (GTA) area.

Essential Functions

Description

• Responds to inbound customer communications by phone, and email in a polite and efficient manner within a fast-paced environment.
• Responsible for communication to customers and Sales Agents regarding purchase order changes, pricing variances, shipping status, availability and being pro-active to any potential challenges.
• Assists customers in submitting wholesale orders, returns, exchanges and warranty claims.
• Daily order management for their assigned territory.
• Manages and maintains customers’ expectations utilizing reports and identifies and communicates supply and demand challenges. Partners with