Fan Services Representative

Job Summary:

The Fan Services Representative role is responsible for delivering an exceptional overall fan experience via phone, email, and chat interactions. 

Key Responsibilities:

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment.
• Answers product questions from fans and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provides technical and/or product information to help fans make informed purchases and reduce the risk of return.
• Leverage product and technical knowledge to create revenue opportunities for the brand.
• Makes suggestions that improve internal processes and result in enhanced fan experiences.
• Acts as a brand champion

Qualifications:

• High School Diploma or GED
• Previous customer service experience and internet call center preferred.
• Must be