Chief Operating Officer #0405AM

Our executive search firm is recruiting a Chief Operating Officer on behalf of a luxury travel and hospitality organization. This leader will oversee service delivery, operational consistency, and scalable growth while protecting the high-touch experience expected by discerning travelers.

Key Responsibilities

• Direct daily operations across guest services, reservations, supplier relations, and experience delivery.
• Translate strategic priorities into measurable operating plans and performance standards.
• Improve service quality, productivity, margins, and operational consistency.
• Develop scalable processes supporting growth across destinations, properties, and travel programs.
• Establish performance dashboards and accountability measures for operational teams.
• Oversee workforce planning, vendor performance, service recovery, and business continuity.
• Partner with commercial and financial leaders to align capacity, demand, and profitability.
• Build a culture of ownership, responsiveness, and exceptional guest service.

Requirements

10+ years of operational leadership experience, including significant executive-level responsibility.

Experience within luxury travel, hospitality, resorts, private travel, or premium guest services.

Demonstrated success improving operational performance across dispersed teams or locations.

Strong understanding of service standar