Director of Operations - Facilities Services / Janitorial Industry
Our client is seeking a Director of Operations to serve as the senior operational leader for their janitorial and maintenance services company. This role is responsible for overseeing day-to-day operations across the company's entire account portfolio, enforcing accountability throughout the management team, and driving the company's transition to its next stage of growth.
This role is critical to reducing CEO operational dependency, instilling consistent systems and reporting structures, and ensuring financial discipline and service excellence across all operations. The Director of Operations reports directly to the CEO and has operational authority over Area Managers and Field Managers.
Key Responsibilities
Operational Execution & Oversight
- Oversee day-to-day operations across the entire portfolio of client accounts company-wide.
- Ensure staffing coverage at or above 98% on a weekly basis.
- Enforce site visit cadence for Area Managers and Field Managers.
- Conduct periodic unannounced inspections to maintain quality standards.
- Ensure client escalations are addressed within 24 to 48 hours.
- Ensure all accounts follow company policies, best practices, and safety procedures.
Manager Accountability & Leadership Enforcement
- Lead weekly operational review meetings with Area and Field Managers.
- Ensure managers submit require
