Regional IT Service Delivery Manager

Our client is a global education organisation seeking a Regional IT Service Delivery Manager to support its European operations. This is a newly created role based preferably in Paris, with flexibility for up to two remote working days per week in line with global policy.

The Regional IT Service Delivery Manager will be responsible for overseeing IT service delivery across the European region, ensuring that internal teams, external suppliers, infrastructure, platforms, devices, and support services operate effectively and consistently. The role will act as the key regional IT business partner, working closely with operations, school leadership, digital learning teams, suppliers, and the global IT function.

This position requires someone who can combine strong IT service delivery experience with excellent stakeholder management, clear communication, and a service-led mindset. Cultural fit will be especially important, as the successful candidate will need to work collaboratively within a values-led, global education environment and support the organisation’s broader digital and operational objectives.

Responsibilities

• Manage the delivery of IT services across the European region, ensuring service levels, quality standards, and business requirements are met.
• Act as the key regional point of contact for IT service delivery, working with internal stakeholders, school teams, suppliers, and the global IT function.
• Oversee regional I