Senior Claims Operations Lead
A well-established organisation is seeking an experienced claims professional to lead and strengthen its internal claims function.
This is a senior leadership position focused on team development, complex-claim oversight, process improvement, and performance management. It is not primarily an individual caseload role.
The successful candidate will assess the current claims function, establish greater consistency across its processes, and improve the quality of reporting, controls, and operational outcomes. The role works closely with operational leaders and internal support teams, as well as insurers, administrators, legal advisers, and other external partners.
Candidates in the St. Louis area are preferred. Strong applicants elsewhere in the United States will also be considered, provided they are able to travel periodically.
Responsibilities
- Lead, mentor, and develop a team of claims professionals
- Provide direction on complex, high-value, litigated, and multi-state claims
- Establish effective strategies for claims from notification through resolution
- Review current practices and implement improved procedures, controls, and service standards
- Introduce meaningful performance measures and strengthen accountability
- Work with operational, legal, safety, and people teams on investigations and resolution strategies
- Coordinate effectively with carriers, administrators, counsel, and other external
