Technical Support - N

Job Summary

The Technical Support role is responsible for providing first-line and/or advanced technical assistance to customers, internal users, or partners. This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide technical support via phone, email, chat, or ticketing systems
  
• Troubleshoot hardware, software, network, and system-related issues
  
• Diagnose problems and implement effective solutions in a timely manner
  
• Escalate complex or unresolved issues to higher-level support teams
  
• Document incidents, solutions, and troubleshooting steps in support systems
  
• Install, configure, and maintain systems, applications, and devices
  
• Assist with system upgrades, patches, and routine maintenance
  
• Monitor system performance and proactively identify potential issues
  
• Educate users on best practices and proper system usage
  
• Collaborate with cross-functional teams (IT, engineering, product teams)

Requirements

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
  
• Proven experience in technical support, help desk, or IT services
  
• Stron