Vice President of Operations, Multi-Site Distribution & Logistics

Overview

On behalf of our client, a growing, multi-site distributor of large-format home and commercial furnishings with distribution operations across the United States, we are seeking an accomplished Vice President of Operations to unify and strengthen a nationwide distribution and customer-service network. This is a true operating leadership role, not a strategy-only seat. You will build a disciplined, scalable multi-site operating model while improving service, cost, consistency, accountability, and execution across the network. Reporting directly to ownership and partnering closely with the VP of Sales, you will have direct influence over a nationwide operation, real ownership of how it runs, and visible impact on customers, culture, and results.

Key Responsibilities

• Stabilize leadership, staffing, safety, and daily execution across the distribution center network
• Standardize warehouse and customer-service procedures, controls, KPIs, and operating routines company-wide
• Assess and implement a practical hub-and-spoke operating model, including facility roles, capacity, routing, will-call, and shipping methods
• Improve carrier, 3PL, freight, and last-mile delivery performance
• Own the national customer-service organization, including customer experience, response times, open-order execution, and service recovery
• Identify underperforming locations and leadership gaps and