Compliance Manager

The Compliance Manager oversees the core functions of Key Mortgage’s compliance program, helping to ensure policies, procedures, and daily operations align with applicable laws and regulations. This role helps to monitor regulatory changes, manages licensing and examination readiness, oversees complaint handling, and coordinates audit and risk-related activities. The Compliance Manager is staff's primary resource for day-to-day regulatory questions and works closely with the SVP of Fulfillment Operations and Risk to support broader oversight of the risk program.

Core Responsibilities

Licensing & Exam Readiness

• Manage company and individual licensing requirements and renewals.
• Prepare the organization and relevant staff for state and federal regulatory examinations.
• Coordinate examination responses and track any resulting action items.

Complaint Management

• Own the complaint management process from intake through resolution.
• Triage and respond to inquiries submitted to the compliance mailbox in a timely manner.
• Identify trends in complaint data and escalate systemic issues as needed.

SAR Review & Audit Support

• Review flagged activity and process Suspicious Activity Reports in line with policy and required timelines.
• Maintain documentation supporting SAR decisions and filings.
• Escalate unclear or high