Complex Director of Recreation
The Director of Recreation is responsible for the strategic leadership, operational management and financial performance of all recreation related activities within the resorts. This role ensures the delivery of exceptional guest experiences aligned with luxury hospitality standards while driving ancillary revenue opportunities, maximizing profitability and maintaining the highest levels of service excellence.
The ideal candidate will possess extensive luxury hotel or resort experience, a strong understanding of Forbes Five Star service standards and demonstrated success in managing operations that contribute meaningfully to guest satisfaction, colleague engagement and revenue growth
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership & Operations
- Direct and oversee all recreation operations, including pools, beach, splash park, fitness programs, children's activities and special activations.
- Develop and implement innovative recreational programs that enhance the guest experience and differentiate the resorts within the luxury market.
- Ensure seamless daily operations with a strong focus on safety, quality, guest satisfaction and service consistency.
- Recruit, train, coach and develop a high performing team.
- Foster a culture of excellence, accountabili
