Front Office Supervisor

The Front Office Supervisor is responsible for providing quality guest service within hotel management guidelines. They oversee all Front Office operations, including Front Desk, PBX, Concierge, Bell, Door, and Valet Services. They maintain a high level of guest service, support line staff, and balance revenues. They monitor property interfaces, train front office shift employees, and provide prompt, courteous service to guests. They assist guests upon check-in and throughout their stay, fostering a teamwork environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meet the desk agents to get any pertinent information.
• Review Front Desk logbook for any other information or incidents.
• Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is correct.
• Assess whether any guest relocation will be necessary.
• Make sure all shifts are covered as scheduled, cover as necessary.

• Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
• Ensure the completion of the desk agents AM/PM checklist.
• Handle guest situations as they arise in a calm and professional manner.
• Assist guests with services and requests.
• Be an expert in