Reservations Manager

The Reservations Manager will be responsible for but not limited to overseeing, training and supporting the in house Reservations team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review revenue reports, monitor trends and implement initiatives to drive room revenue increases.
• Work with the Revenue Manager & Rooms Coordinatorto perform daily audit of group blocks to maintain all available inventory for sale and maximize revenues.
• Work with Finance to manage a rooms group and transient commissions system effectively.
• Attend required meetings with revenue, group sales, catering and events, rooms division, etc.
• Inspire Kimpton moments, preference collection, and creative ways to have the reservations team positively impact Guest Engagement Scores.
• Prepare Employee Engagement action plans (quarterly one on one check-ins).
• Host monthly department meetings, quarterly team outings.
• Perform Group-Rooms coordinator duties.
• Balance suites (one vs. two bedrooms) to optimize selling power and maintain full exposure of all available inventory.
• Straight line availability.
• Focus on details and accuracy (routing, comments, ETA/ETD, timeliness, requests, Run of the House room types).
• Communication with Re