Rooms Front of House Employee
The Rooms Front of House Employee is responsible for delivering exceptional guest service across all Front of House functions, including Guest Services, Front Desk, PBX operations, Concierge, Guest Relations, and Bell/Door services. Key duties include guest registration and check‑out, handling PBX and telephone communications, luggage assistance and delivery, coordination and delivery of guest amenities, and providing accurate information and support to hotel guests and industry partners in a professional and gracious manner. The employee will perform Guest Service Agent duties as required and serve as an advocate for the hotel by creating personalized and memorable guest experiences. This role involves building strong relationships with guests to encourage repeat visits and brand loyalty. The employee may be assigned to one or more Front of House areas, including PBX, Front Desk, Concierge, Guest Relations, and Bell/Door, based on operational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and Check out hotel guests in a confident, professional and friendly manner.
- Respond to guest queries and issues, resolving their problems in a professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
