Rooms Front of House Employee

The Rooms Front of House Employee is responsible for guest registration and check-out, PBX operations, luggage delivery, amenity coordination and delivery, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure a confident, professional, and friendly check-in and check-out process for guests.
• Respond to guest queries and issues professionally and empathetically, ensuring a smooth and enjoyable experience for all guests.
• Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is correct.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Coordinate amenities for guests including the delivery.
• Coordinate arrival of guest luggage including delivery to the room.
• Follow established key control policy.