Account Manager(UK)

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities:

• Serve as a member for the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.
• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
• Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
• Streamline workflows and internal processes to enhance team efficiency