Officer, Operations & Partnerships

• Identify, approach and develop new merchant and business partnership opportunities to support credit card customer acquisition and card usage growth
• Build and maintain good working relationships with merchants, external partners and internal stakeholders to drive business results
• Support the execution of partnership campaigns, customer acquisition activities and card usage / activation initiatives
• Coordinate with internal teams on campaign setup, onboarding flow, operational arrangement and post-launch follow-up
• Conduct market research and collect competitor / industry intelligence to identify new business opportunities and recommend improvement ideas
• Track partnership and acquisition performance, prepare regular management reports, and provide data insights to support business planning
• Review customer journey and onboarding process, and recommend practical enhancements to improve conversion and user experience
• Support ad hoc business projects and cross-functional initiatives as assigned

Requirements

• Diploma holder or above, or equivalent qualification at HKQF Level 3 
• Minimum 2 years of experience in banking, financial services, merchant acquisition, partnership development, sales or related fields
• Exposure to credit card, unsecured lending, payment, merchant partnership or customer acquisition business is preferred
• Self-motivated with strong b