Customer Experience - build with AI
Join an early-stage startup.
Accelerate economic opportunity.
Join us as a Customer Experience hire helping shape the future of AI-powered support at Kovo. This multi-faceted role combines hands-on customer support with operational thinking and continuous improvement of the systems that power customer experience at scale.
This role is a good fit if:
You've spent time in consumer fintech, lending, or credit. You know what a dispute, a chargeback, or a credit reporting question looks like from the customer's side, and you're comfortable working inside regulatory constraints
You want to improve the workflows, automation, and support infrastructure, not just work inside them.
You take ownership of complex customer issues and stay on them until they're actually resolved.
You're already experimenting with AI tools and want to use them to scale support quality, not just volume.
About us
Kovo is expanding access to financial tools for people historically excluded from the traditional c
