Customer Service Representative - Fabric, Trim & Wallcoverings

The Customer Service Representative plays a key role in handling day-to-day customer interactions and order management as related to fabrics, trimmings, and wallcoverings across all of our brands.

Key Responsibilities: 

• Handling general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support

• All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns

• Taking ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand

• Exercising critical thinking and use of good judgment to balance customer satisfaction and the best interests of the company

• Provide inter-departmental support to other business areas as necessary

• Maintain familiarity with our product lines and collections acr