Regional Service Manager (Agricultural and Construction Equipment) - West Vic

At Kubota Australia and Kubota New Zealand, we distribute and provide after sales support for high value, exceptional quality agricultural and construction machinery and products.

Kubota's team of Regional Service Managers are critical to Kubota's brand success in Australasia. You will support our operations across western Victoria.

As a Regional Service Manager, you will partner with independent Dealers and assist our customers to ensure satisfaction and advocacy, specifically you will focus on minimising machinery downtime, optimising product performance and guiding our dealers to continuously improve.

Your new role will provide significant opportunity for you to apply the full range of your mechanical and technical skills and capabilities along with your account/ relationship management and customer service prowess.

Your role will be diverse and you'll have the opportunity to make a lot of connections with the community and customers.

On any day, you will undertake a range of tasks, including but not limited to; travel to visit dealers and/or customers, customer service and issue resolution, investigation and research, trouble-shooting and problem solving, advising on repair protocols, making decisions on warranty/ goodwill, providing technical and safe operating guidance, training/ coaching, report writing, collaborating with peers in the region, action planning with dealers and even undertaking promotional work as a brand representative.<