Helpdesk Manager

• Salary: Up to £50,000 per annum + Performance Related Bonus

• Hours: 40 hours per week, Monday to Friday, 8am to 5pm

• Location: Warrington

• Benefits: 25 days Annual Leave + Bank Holidays, Life Assurance Scheme, Company Pension Scheme, Employee Assistance Programme.

Kudos Services is a well established facilities management provider delivering services across 35 NHS LIFT buildings throughout the North West and London. We are seeking an experienced and proactive Helpdesk Manager to lead our helpdesk function, drive operational performance and ensure the effective delivery of maintenance services across our healthcare portfolio.

 Key Requirements

• Experience managing a helpdesk function within a facilities management, healthcare, PPP/PFI or similarly complex operational environment.

• Strong knowledge of CAFM systems, ideally Concept, with experience maintaining accurate data, reporting and performance management.

• Proven ability to manage reactive, planned and project maintenance activities while ensuring compliance with contractual obligations, SLAs and KPIs.

• Excellent leadership, communication and stakeholder management skills with the ability to develop high performing teams.

• Organised, resilient and solutio